The floor store was great to work with. The contractors we had install the flooring were very good and did an excellent job. We had some issues with the product but the floor store took care of it immediately with no hassle. They did an excellent job in a timely manner. I would recommend them to anyone looking floor flooring.

- Bruce

We loved working with the Floor Store! Such great service, they answered all of our questions every step of the way, and we’re really happy with the stairs they carpeted for us. They’re so prompt, too. They’re great at returning calls and showing up when they say they will. We’ll definitely go back when we have more flooring to be done.

- Amanda

Had a burst pipe that caused necessitated multiple parts of my downstairs flooring to be removed (and subsequently replaced). Insurance company has a contract with a national vendor which then subcontracts to local vendors — in the Portland area, it’s The Floor Store.

I have to say, Joe V with the floor store was absolutely FANTASTIC and more than earned his $. I had multiple requests throughout the process and he was able to handle them all with ease, going above-and-beyond to matters that weren’t directly related to the insurance claim at hand.

The installer also did a solid job, installing a great product, but again my rating is driven because of the sales rep, Joe.

That said, they aren’t cheap. Then again, I think you would be hard-pressed to purchase both materials (flooring) AND labor from a company and consider it “inexpensive”. If I were to have had to pay out-of-pocket, I’d likely have done the work myself, but if I were to ever need to hire a flooring company, I’d be reaching out to Joe at The Floor Store first.

- Patrick

Wonderful people to work with. Both Ken’s were knowledgeable and very customer focused. They worked with us and kept it within our budget. Appreciated their honesty. Loved the service my husband and I rec’d. Would recommend this flooring store to anyone.

- Dawn

100% Satisfied! The experience in the store and the samples I got to take home were great. The gentlemen who came and measured offered great advise and the gent who installed in two days was excellent. PLUS I only ended up with about 1/2 a box of extra flooring so the measurements were super accurate. Very Recommended!

- Keith